Joe Zachariah

Digital Engagement Manager @ Digital Consulting

  • Product Development Manager/Program Manager with over 13 years of experience. Key liaison between users, stakeholders, developers & clients.
  • Around 2 years of outside IT experience in a Business Process Outsourcing Unit, where a year was in the Role of a Team Leader, handling different teams ranging from the size of 8-26 agents, including both a web-based Customer Support team and a voice-based Sales team. Had reached aggressive sales target and lead one of the best performing teams in the firm then.
  • Work with experts and business consultants as a thought partner to develop technology enabled solutions for clients.
  • Coaching team members to help in their overall professional development and growth.
  • Experience in handling iOS App projects, Android App projects, projects involving configuration & customization of third party products and pure grounds up development projects.
  • Other roles include working as Scrum Master, Product Owner, Portfolio Lead, Business Analyst.
  • Agile Enthusiast – Engaged in multiple forums both internally & externally, coaching and training teams in various aspects of the Agile methodology of doing things, especially as a Scrum Master and a change agent.
  • Digital Enthusiast – Currently working in the space of intersection between digital, technology, agile & primarily banking domains.