Product Development Manager/Program Manager with over 13 years of experience. Key liaison between users, stakeholders, developers & clients.
Around 2 years of outside IT experience in a Business Process Outsourcing Unit, where a year was in the Role of a Team Leader, handling different teams ranging from the size of 8-26 agents, including both a web-based Customer Support team and a voice-based Sales team. Had reached aggressive sales target and lead one of the best performing teams in the firm then.
Work with experts and business consultants as a thought partner to develop technology enabled solutions for clients.
Coaching team members to help in their overall professional development and growth.
Experience in handling iOS App projects, Android App projects, projects involving configuration & customization of third party products and pure grounds up development projects.
Other roles include working as Scrum Master, Product Owner, Portfolio Lead, Business Analyst.
Agile Enthusiast – Engaged in multiple forums both internally & externally, coaching and training teams in various aspects of the Agile methodology of doing things, especially as a Scrum Master and a change agent.
Digital Enthusiast – Currently working in the space of intersection between digital, technology, agile & primarily banking domains.